If I am not available or if you are not in Barcelona and need need Apple support. book a time with the geniuses at an Applestore. If your product is under warantee (warantees are valid internationally), then you can get support for it from the Applestore online.
http://concierge.apple.com/reservation/es/es/techsupport/ or https://getsupport.apple.com/ProductSelector.action
Toll free Number in Spain.